Benefits of using Superstay’s Automated Guest Messaging
Secure the bookings
Make your guests feel important with quick responses.
Remind your guests
Send important info to guests at check-in, during the stay or on check-out.
Improve first response time
Automate your messages to improve your listings rating.
Never forget a message again.
Superstay gives you the option to create and manage automated messages that can be sent to your guests.
The automated messages are triggered on preset time and date and they can be sent to your guests prior to check-in, during their stay or after check-out.
A well informed guest is a happy guest.
A pre-arrival message to your guests can leave a long-lasting impression and help to improve the guest experience.
Remind or inform your guests about:
- Guest Wifi password
- Access code to areas
- Your contact information
- Instruction for home appliances
- House rules
Publish reviews for each guest without lifting a finger.
Adding a review encourages guests to post a review for you, too. The more positive reviews you get the higher your listing appears on Airbnb rankings.
Send and receive more positive reviews and achieve a higher ranking on vacation rental websites and more bookings.
Frequently asked questions
What messages should i sent to guests before, during and after their stay?
You should send the following types of Automated Messages before, during, and after their stay.
- A “Thank You” message for making a booking.
- Check-in Instructions – How they will receive the keys to your property.
- A mid-stay message to check how their stay is going.
- Check-out instructions.
- A message to thank the guest for staying at your property, with a reminder to post a review.
Can i send automated messages in different languages?
Yes! You can translate your message to ANY language. Your guests will receive your messages in their preferred language.
